Contact Us

Contact the Galenro team

For product questions, order support, delivery concerns or return requests, email service@galenro.com. Include your order number when relevant.

Product questions

Identify the exact scarf, pattern, colour and detail you want to confirm.

Order support

Include customer name, checkout email and order number.

Product concerns

Send clear photographs of the complete item, packaging and affected detail.

Privacy

Never email complete card numbers or passwords.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Gansu Xuntong Shijie Advertising Media Co., Ltd.
Room 3324-4, 33rd Floor, Unit 3, Mingcheng Plaza, No. 5222 Nanbinhe East Road, Yanbei Subdistrict, Chengguan District, Lanzhou, Gansu, China
Email: service@galenro.com